Privacy Policy

This Privacy Policy explains how Red Ace Supply ("Red Ace Supply", "we", "us") collects, uses and shares information when you visit our website, contact our counter, request a quote, or purchase garage door parts and hardware from us. By using our website or services you accept the practices described here.

• Contact details — name, company, email address, phone number and shipping or will-call address you provide.
• Order and quote information — parts lists, door specifications, purchase history and trade account details.
• Payment information — processed by our payment processors; we do not store full card numbers.
• Technical data — IP address, browser and device type, pages viewed and referring source.

We collect information directly from you (forms, email, phone calls, in-person at the counter), automatically through cookies and analytics on our website, and from service providers such as payment processors, freight carriers and credit references used to open trade accounts.

• Quote, process, fulfill and ship your orders.
• Answer parts questions and provide technical support.
• Open, verify and maintain contractor and trade accounts.
• Send order updates, invoices and, where permitted, product news.
• Prevent fraud, secure our systems and meet legal obligations.

We share information with service providers who work on our behalf — shipping and freight carriers, payment processors, hosting and analytics providers — and with manufacturers when a warranty claim or drop-ship order requires it. We do not sell your personal information.

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand aggregate traffic. Most browsers let you refuse or delete cookies; some site features may not work correctly if you do.

We use reasonable administrative, technical and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure. We keep records for as long as needed to serve you and to satisfy tax, warranty and legal recordkeeping requirements.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing messages. To make a request, email sales@redacesupply.com. We will verify your request before acting on it.

Our site may link to manufacturer catalogs, maps and other third-party websites. We are not responsible for their content or privacy practices; review their policies before providing information.

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of our website or services after an update means you accept the revised policy.

Red Ace Supply · 1814 Lake Worth Rd, Lake Worth Beach, FL 33461 · (800) 555-0123 · sales@redacesupply.com. You can also reach us through our contact page.